CHEF'STORE® FAQ
Browse our FAQ section to find out answers to common questions regarding our new partnership with US Foods CHEF'STORE™.
Can I use my US Foods® Billing Terms at a US Foods® CHEF'STORE®?
Not at this time. We are working toward accepting US Foods® delivered customer terms, but this functionality will not be available at the time we change our name.
Will CHEF'STORE® be accepting EBT/SNAP?
CHEF'STORE® will not be accepting EBT or SNAP benefits.
Will I still be able to use my Smart Foodservice charge card at CHEF'STORE®?
The in-house charge account program and all Smart Foodservice cards will be discontinued after December 31, 2021. Account holders may continue to use the account until 12/31/2021 for purchases. Click HERE for more information.
Will the prices at CHEF'STORE® be going up?
CHEF'STORE® will maintain our current pricing models.
Can I get the same brands through CHEF'STORE® as I get delivered through US Foods®?
Many of the same brands will eventually be available through the CHEF'STORE® channel. You may have already seen some items with the Glenview Farms® and Monarch® labels on our shelves.
How do I sign up for delivery through US Foods®?
That's easy! You can visit their website here or you can contact your local store manager and they will set you up with a representative to discuss delivery.
Will I still receive emailed specials when you switch from Smart Foodservice to CHEF'STORE®?
Yes, we will still maintain all of the same communications that we always have. If you aren't currently receiving our emails you can sign up here.
How can I follow CHEF'STORE® on social media?
Our handles will switch over to @usfchefstore on all major platforms.
Will my CHEF'STORE® location change their hours of operation?
We will maintain the same hours of operation.
Can I receive CHEF'STORE® pricing through my delivered orders?
CHEF'STORE® pricing is valid in-store only. Please contact your US Foods® representative for your specific delivery costs.
Will my CHEF'STORE® invoices show up in my billing from US Foods®?
In the future, they will. At this time customers are still offered the Receipt Manager combined with a customer resale card to track transactions at their CHEF'STORE® location.
Can I return products purchased through US Foods® to a CHEF'STORE® or vice versa?
No, products purchased at a CHEF'STORE® or through delivery still need to be returned to the original supplier.
Can I special order US Foods® delivered items to my CHEF'STORE®?
Some US Foods® Exclusive Brand items are already available at CHEF'STORE®. You will need to work with your store manager, as not all US Foods® Exclusive Brand items will be available at CHEF'STORE®.
Where can I download an updated W9 Tax Form?
You can download a W9 Tax Form directly from our website.
View our press release
Our press release can be seen here.