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COVID-19 Response

View answers to questions customers have about our COVID-19 protocols.

During this challenging time for our customers, employees, and nation, we want to reassure you that our commitment to you is stronger and more steadfast than ever. We are working diligently to take proper precautions to respond to the COVID-19 crisis and keep you, your families, and our team members feeling safe and secure.

CHEF’STORE Health and Safety Measures

Our company is closely monitoring the COVID-19 pandemic and developing action plans for both associate and customer needs, drawing upon many resources, including the Centers for Disease Control and Prevention (CDC), to make informed, fact-based decisions. 

We have taken many critical actions to support the health and safety of our employees and customers during this time, including allowing more time for cleaning and sanitizing, implementing social distancing measures throughout our stores, and providing personal protective equipment for employees.

  • Social distancing measures are in place - In order to create a safer environment for employees who must be present in our facilities, we’ve implemented strict workplace social distancing measures. Additionally, we’ve put in place clear in-store signage to reinforce social distancing, including limiting customers in each aisle and proper spacing at checkout. We’ve also expanded our work-from-home guidelines and suspended all non-essential visitors across all locations.  
  • Barriers and new protocols at checkout counters - We’ve equipped all of our checkout counters with sneeze guards to create a barrier between customers and employees. 
  • Enhanced sanitization measures and protocols - We’ve implemented enhanced hygiene practices and cleaning procedures, such as adjusting store hours to allow for more sanitizing, and are providing additional sanitation products to all of our facilities. We are also performing cleanings three times daily of frequently contacted surfaces such as, including carts, door handles, and all common areas. Register areas including pin pads, counters, and scales are being sanitized more frequently. 
  • Masks Policy  In following the guidance of the U.S. Centers for Disease Control in their recent announcements around mask usage due to COVID-19 and the high transmissibility of Delta variant, US Foods® CHEF’STORE® is revising our policies regarding mask usage within our stores. According to the CDC’s latest guidance, all individuals regardless of vaccination status should wear masks in public indoor settings in counties with substantial or high transmission. In these counties, all of our associates will be required to wear masks in our stores and we strongly encourage all of our customers, including those who are vaccinated, to do the same. You can find your county’s status here. We will continue to require our customers to wear face coverings where local laws require them to do so. Policy effective Monday August 2, 2021
  • U.S. locations with state or local mask requirements - no policy change In CHEF’STORE locations where the state or local jurisdiction does have a mask mandate, we will follow the state or local regulations and continue to require our employees and customers wear a face mask or face shield regardless of vaccination status.  If a customer has a medical condition that prevents them from wearing a mask, they must wear a face shield.  If no face shield is available we will work with the customer to provide another reasonable accommodation.

Contact US Foods CHEF’STORE for More Information

We invite you to contact CHEF’STORE at 1-800-662-4242 or through our contact form for additional information on policy responses to specific state and county guidelines. Providing you with the products and support you need during this crisis is important to us, while doing everything we can to help reduce the spread of COVID-19. 

Thank you for your ongoing support and partnership as we navigate these challenging circumstances. We look forward to continuing to work together.

Additional Coronavirus/COVID-19 Resources

National Restaurant Association

Get restaurant industry updates regarding COVID-19 and guidance on safety measures.

Centers for Disease Control and Prevention

View information for businesses and employers regarding COVID-19 preparation and response.