Frequently Asked Questions

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Shopping at CHEF’STORE

What is CHEF’STORE?

CHEF’STORE is a national network of wholesale food and restaurant supply warehouses. CHEF’STORE locations are open to the public and offer a wide selection of food, beverages, and commercial kitchen supplies at wholesale prices, with no membership required. Customers can shop in-store, place online pickup orders through CLICK&CARRY, and via delivery through Instacart, Uber Eats, or DoorDash (at most locations).

Who can shop at CHEF’STORE?

CHEF’STORE is open to the public, no membership required. Anyone can shop at CHEF’STORE. CHEF’STORE serves a wide range of customers, including restaurants, food carts, caterers, commercial kitchens, or pop-ups.  CHEF’STORE is geared towards those who prepare food in large quantities or for value-conscious consumers. Home cooks and individuals can shop at CHEF’STORE.

Do I need a membership to shop at CHEF’STORE?

No, you do not need a card or membership to shop at CHEF’STORE.  All CHEF’STORE locations are open to the public.

Is CHEF’STORE wholesale or retail?

CHEF’STORE operates as both a wholesale and retail food and restaurant supply store. It offers wholesale-priced products in a warehouse-format environment that serves foodservice professionals as well as the general public. No membership is required to shop. You’ll find a wide assortment of food, beverages, kitchen supplies, and commercial products sold in both large quantities and individual units to meet different customer needs.

How does shopping at CHEF’STORE work?

Shopping is simple. You can shop in-store, through our website using CLICK&CARRY (for online pick-up orders), and most locations offer delivery via Instacart, Uber Eats, or DoorDash.

What types of customers shop at CHEF’STORE?

CHEF’STORE serves professionals, food operators, and home cooks alike. Customers shop at CHEF’STORE for value and convenience on restaurant-quality products, with a broad selection covering all aspects of restaurant essentials at competitive prices.

Products, Availability & Ordering

What types of products does CHEF’STORE sell?

CHEF’STORE sells a wide range of food, beverages, and restaurant supply products. This includes fresh and frozen foods, dry goods, dairy, meat, seafood, beverages, disposables, commercial kitchen supplies, and smallwares, such as cookware, utensils, and food storage items. Products are available in both bulk and individual quantities to support restaurants, caterers, food businesses, and everyday shoppers.

How do I check product availability at my local CHEF’STORE?

Please check our website chefstore.com for product availability. You may also call your local CHEF'STORE location and they will be able to check and confirm the item's availability for you.

Can I buy individual items or only by the case or in bulk?

CHEF’STORE sells both individual items and bulk or case quantities. Customers can buy items individually or in larger quantities, depending on their needs.

Do you offer special orders or hard-to-find items?

CHEF’STORE may be able to help with special orders or hard-to-find items, depending on the product and location. Availability varies by store, so customers should speak with their local CHEF’STORE team or store manager to ask about special ordering options or specific product requests.

Can I search for products online before visiting the store?

Yes. You may search on our website to see what is available at your store.  You can also place an online CLICK&CARRY order for in-store pick up.

Ordering, Pickup & Delivery (CLICK&CARRY)

What is CLICK&CARRY at CHEF’STORE?

CLICK&CARRY is CHEF’STORE’s online ordering and in-store pick-up service. Customers place an order online, select a pick-up date and time, and CHEF’STORE staff prepare the order for pick-up at the selected store. Orders are paid for at the register when they are picked up.

How do I place a CLICK&CARRY order online?

1. Select your local store from the store selector, search for products, and add them to your cart. Once your order meets the $100 minimum, submit your order. 
2. Choose a pick-up date and time as early as the next day or up to 14 days from the order date. Confirm your order and you will receive a confirmation by email or text.
3. Visit the store at your scheduled pick-up date and time, and notify a sales associate that you are there to pick up your order.

Is there a minimum order for CLICK&CARRY?

Yes, you must spend a minimum of $100 to place a CLICK&CARRY order. However, the minimum purchase amount may vary at certain locations.

How soon can I pick up a CLICK&CARRY order?

The earliest available pick-up is the next day if the order is placed by 5 p.m. the previous day. In some cases, items may need to be ordered, which can delay pick-up. If this occurs, a store associate will contact you with an update.

How far in advance can I schedule pick-up?

You can select a pick-up date up to 14 days from the order date.

Can I change or cancel a CLICK&CARRY order?

Absolutely. To make changes or cancel your order, please contact your local CHEF’STORE directly. You can find a list of store locations on our locations page. You will not be charged until you pick up your order, but notifying the store as early as possible helps save time and allows items to be restocked. You can also make adjustments in-store when you pick up your order.

Does CHEF’STORE offer delivery services?

We do not have our own delivery service. You can receive items from our stores through Instacart, Uber Eats, GrubHub or Door Dash if it is available in your area.

Pricing, Payments & Tax Exemptions

How much do I have to purchase to shop at CHEF’STORE?

There is no minimum purchase to shop at CHEF’STORE. You can buy individual items, or you can purchase by the case.  Some items may only be available by the case.

What forms of payment does CHEF’STORE accept?

CHEF'STORE locations accept cash, check, debit, and all major credit cards including Visa, Mastercard, Discover, and American Express.

Does CHEF’STORE accept coupons?

We do not accept any manufacturer's or other retailers' coupons.

Does CHEF’STORE accept EBT or SNAP benefits?

Currently, our locations do not accept EBT or SNAP benefits.

What is the CHEF’STORE Customer Card?

The CHEF’STORE Customer Card allows foodservice operators the ability to apply resale tax exemptions at the register.

How do I add tax exemptions to my account?

To apply tax exemptions to your purchases, please work with your local store team to sign up for a CHEF'STORE Customer Card.

• Visit this page to get started: https://www.chefstore.com/services/cardsignup/
• Download and print the completed application and bring the signed hardcopy to your local CHEF'STORE along with your reseller permit or tax id number to receive your card.
• Our tax team will review your documentation and approve your tax exemption status with your Customer Card within 10 business days.

Who do I contact regarding tax questions?

You can email salestaxquestions@usfood.com to have your tax questions answered.

Community & Donations

Does CHEF’STORE support local community donations?

Your local CHEF’STORE facilitates all donation requests. Call or stop in and ask for the manager.

How can a nonprofit request a donation from CHEF’STORE?

Please reach out to your local store, you can locate your store and their contact information here.