FAQ

OUR FREQUENTLY ASKED QUESTIONS

Looking for answers about shopping with US Foods CHEF'STORE (formerly Cash & Carry Smart Foodservice Warehouse)? You have come to the right place. Browse our FAQ section to find out how easy it is to shop with us.

CHEF'STORE® offers high quality products at competitive pricing for both foodservice operators and home-cooks! We have a complete selection of products: meat, produce, dairy, deli, groceries, beverages, culinary supplies, janitorial products, packaging and to-go containers, frozen food, candy, and bakery items. We sell most items individually, or by the case. Because we carry the leading foodservice brands, you can select the price and quality you need.

 

DO I NEED A CARD OR MEMBERSHIP TO SHOP?

You do not need a card or membership to shop at CHEF’STORE®. All CHEF’STORE® locations are open to the public.

Aside from being the most fashionable key fob of the season, the CHEF’STORE Customer Card allows foodservice operators the ability to apply most tax exemptions at the register. In the future, we are planning to add additional capabilities to the CHEF’STORE Customer Card as we develop our “Charge-to-Account" program for foodservice operators.

 

HOW DO I FIND THE NEAREST STORE TO ME?

You can use our fancy Store Locator.

 

HOW MUCH DO I HAVE TO PURCHASE TO SHOP AT CHEF'STORE?

You do not have to buy huge quantities just to get a special price. You can buy individual items, or you can purchase by case.

 

HOW DO I SHOP?

Shopping is simple. You can shop in-store, through our website using Click&Carry. Most locations also offer delivery via Instacart or Shipt.

 

WILL I BE STANDING IN LONG LINES?

No. We know your time is valuable, and our associates know it, too. Get through our easy-to-navigate store, and our short checkout lines, and get back to your business in no time!

 

DO YOU HAVE SPECIALS?

Sign up for our Mailing List and we can send you our Hot Sheet Specials.  In addition to our published promotions, get notified of the latest items and the CHEF’STORE take on industry trends.

If you would like to be removed from the mailing list, please fill out our Contact Form and you will be removed. Processing can take up to two ad cycles.

 

HOW DO I FIND OUT IF CHEF’STORE HAS A CERTAIN PRODUCT AVAILABLE?

Please call your local CHEF'STORE® location. They will be able to check item availability for you.

 

WHAT FORMS OF PAYMENT DOES CHEF'STORE ACCEPT?

CHEF'STORE® locations accept cash, debit, and all major credit cards including Visa, Mastercard, Discover and American Express.

Currently, our locations do not accept EBT or SNAP benefits. 

We are currently developing a Charge-to-Account program that will allow foodservice operators to charge their purchases to their accounts. This functionality will be tied to our CHEF’STORE Customer Card.

 

I’M A NON-PROFIT ORGANIZATION AND WOULD LIKE TO REQUEST A DONATION. WHO DO I TALK TO

Your local CHEF’STORE facilitates all donation requests, call or stop in and ask for the manager.

 

HOW DO I MANAGE MY PERSONAL PRIVACY?

We understand the need for personal space. Manage your information here.

 

BROADLINE OPERATOR FAQs

CAN I USE MY US FOODS® BILLING TERMS AT A US FOODS® CHEF'STORE®?

While we do have a couple of southern stores that are able to accept US Foods delivered customer terms, we do not currently have this functionality at all our CHEF’STORE locations.

We are working towards having this feature available in the future as we develop our Charge-to-Account Program.

 

HOW DO I SIGN UP FOR DELIVERY THROUGH US FOODS®?

That's easy! You can visit US FOODS® website here or you can contact your local store manager and they will set you up with a representative to discuss delivery. 

 

CAN I RECEIVE CHEF'STORE® PRICING THROUGH MY DELIVERED ORDERS?

CHEF'STORE® pricing is only valid on in-store purchases, or with services such as CLICK&CARRY. Please contact your US Foods® representative for your specific delivery costs. 

 

WILL MY CHEF'STORE® INVOICES SHOW UP IN MY BILLING FROM US FOODS®?

Not quite yet! We are developing a Charge-to-Account program that will allow you to charge your CHEF'STORE® purchases to your account that will be connected to your US Foods delivered customer billing.

 

WHERE CAN I FIND MY MISPLACED CHEF’STORE® RECEIPTS?

We know that sometimes you lose a receipt and that's OK. We would be happy to help you find any lost or damaged receipts. Go to our Receipt Manager page to request past receipts.

 

WHERE DID MY ONLINE RECEIPTS GO?

Long story short, our old receipt system was not compatible with our new system, and we are currently looking for a service that better serves our customers. We know the value of digital receipts and we are working to bring them back!

 

CAN I RETURN PRODUCTS PURCHASED THROUGH US FOODS® TO A CHEF'STORE® OR VICE VERSA?

Unfortunately, we cannot accept returns across channels at this time. Products purchased at a CHEF'STORE® or through delivery still need to be returned to the original place of purchase.  

 

CAN I SPECIAL ORDER US FOODS® DELIVERED ITEMS TO MY LOCAL CHEF'STORE®?

Some US Foods® Exclusive Brand items are already available at CHEF'STORE®. You will need to work with your local store manager, as not all US Foods® Exclusive Brand items will be available at CHEF'STORE® locations. 

 

WHERE CAN I DOWNLOAD AN UPDATED W9 TAX FORM?

You can download a W9 Tax Form directly from our website.

 

WHO DO I CONTACT REGARDING TAX QUESTIONS?

You can email salestaxquestions@usfood.com to have your tax questions answered.