FAQ
Our Frequently Asked Questions
If you do not find the information you are looking for below, please feel free to contact us.
STORE QUESTIONS
DO I NEED A CARD OR MEMBERSHIP TO SHOP?
NO, you do not need a card or membership to shop at CHEF’STORE®. All CHEF’STORE® locations are open to the public.
WHAT DOES THE CHEF’STORE CUSTOMER CARD DO?
Aside from being the most fashionable key fob of the season, the CHEF’STORE Customer Card allows foodservice operators the ability to apply most tax exemptions at the register.
HOW DO I ADD TAX EXEMPTIONS TO MY CUSTOMER CARD?
To apply tax exemptions to your purchases, please work with your local store team to sign up for a CHEF'STORE Customer Card.
- Visit this site to get started: https://www.chefstore.com/services/cardsignup/
- Download and print the completed application and bring the signed hardcopy to your local CHEF'STORE® along with your resellers permit or tax id number to receive your card.
- Our tax team will review your documentation and approve your tax exemption status with your Customer Card within 10 business days.
HOW DO I FIND THE NEAREST STORE TO ME?
You can use our Store Locator.
HOW MUCH DO I HAVE TO PURCHASE TO SHOP AT CHEF'STORE?
You do not have to buy huge quantities just to get a special price. You can buy individual items, or you can purchase by the case. Some items may only be available by the case.
HOW DO I SHOP?
Shopping is simple. You can shop in-store, through our website using CLICK&CARRY (online pick up order), and most locations also offer delivery via Instacart, Uber Eats, or DoorDash.
WILL I BE STANDING IN LONG LINES?
No. We know your time is valuable, and our associates know it, too. Get through our easy-to-navigate store, and our short checkout lines, and get back to your business in no time! Typical shopping time is 19 minutes at our stores!
DO YOU HAVE SPECIALS?
Sign up for our Mailing List and we can send you our Bi-Weekly Ads. In addition to our published promotions, get notified of the latest items and the CHEF’STORE take on industry trends.
DO YOU ACCEPT COUPONS?
We do not accept any manufacturer's or other retailers' coupons.
WHAT FORMS OF PAYMENT DOES CHEF'STORE ACCEPT?
CHEF'STORE® locations accept cash, check, debit, and all major credit cards including Visa, Mastercard, Discover and American Express.
DO YOU ACCEPT EBT OR SNAP BENEFITS?
Currently, our locations do not accept EBT or SNAP benefits.
HOW DO I FIND OUT IF CHEF’STORE HAS A CERTAIN PRODUCT AVAILABLE?
Please check our website chefstore.com for product availability. You may also call your local CHEF'STORE® location, they will be able to check and confirm the item's availability for you.
DO YOU HAVE THIS PRODUCT? HOW DO I ORDER IT?
You may search on our website to see what is available at your store. You can also place an online CLICK&CARRY order for in-store pick up.
DO YOU DELIVER?
We do not have our own delivery service. You can receive items from our stores through Instacart, Uber Eats, or Door Dash if it is available in your area. We do offer CLICK&CARRY which is a service where you can place your order online to be shopped by our team and then pick up your order at the available date/time that works best for you. For CLICK&CARRY Online Orders, payments are processed in stores at time of pick up.
CLICK&CARRY QUESTIONS
HOW DO I SHOP ONLINE WITH CLICK&CARRY?
- Select your local store from the store selector, search for products and start adding them to your cart. Once your order meets the minimum $100 you can submit your order.
- Choose a Pick Up time as early as next day or as far out as 14 days from order date. Confirm your order and you will receive confirmation by email or text.
- Come into the store at your schedule pick up time and date, and notify a sales associate you are here to pick up.
IS THERE A MINIMUM SPEND TO PLACE A CLICK&CARRY ORDER?
Yes, you must spend a minimum of $100 to place a CLICK&CARRY order.
HOW SOON CAN I PICK UP A CLICK&CARRY ORDER?
The earliest available pick up is the next day- if ordered by 5pm the previous day. On some occasions items may need to be ordered and will delay pick up; in these instances, a store associate will reach out to inform you.
HOW EARLY CAN I PLACE AN ORDER BEFORE MY DESIRED PICK UP DATE?
You can select a pick up date as far as 14 days out from the order date.
HOW DO I CANCEL MY CLICK&CARRY ORDER?
No worries! Just give the store a call as soon as you can. You won’t be charged until you pick up your order- but letting us know early helps us save time and restock items. Find your store’s phone number here.
CAN I ADD OR REMOVE ITEMS FROM MY ORDER AFTER PLACING IT?
Absolutely, just give your store a call to make changes. You can find the phone number here. You can also make adjustments in-store when you pick up your order.
HOW DO I FIND OUT IF CHEF’STORE HAS A CERTAIN PRODUCT AVAILABLE?
Please call your local CHEF'STORE® location. They will be able to check item availability for you.
DO YOU DELIVER?
We do not have our own delivery service. You can receive items from our stores through Instacart, Uber Eats, or Door Dash if it is available in your area.
WHAT FORMS OF PAYMENT DOES CHEF'STORE ACCEPT?
CHEF'STORE® locations accept cash, check, debit, and all major credit cards including Visa, Mastercard, Discover and American Express. For CLICK&CARRY Online Orders payments are processed in stores at time of pick up.
HOW DO I APPLY MY TAX EXEMPTION STATUS TO MY CLICK&CARRY PURCHASE?
Since CLICK&CARRY orders are paid for at the register, please bring in your CHEF'STORE Customer Card to receive any tax exemption on your purchase.
POST-PURCHASE QUESTIONS
I HAVE AN ISSUE WITH A TRANSACTION THAT DID NOT PROCESS. WHO CAN HELP?
Our accounts receivable team is happy to help. You can reach them at archefstore.shared@usfoods.com.
HOW DO I GET MY RECEIPTS?
Easy! Just submit a request through our receipt manager here, and we’ll get it to you.
HOW CAN I GET A SUMMARY OF RECEIPTS FROM LAST YEAR?
You can request your receipts by submitting a form through our receipt manager. You can also email our Account receivable team archefstore.shared@usfoods.com to request your receipts.
I HAD A POOR EXPERIENCE IN YOUR STORE WHO CAN I SPEAK WITH?
We’re sorry to hear that! We always aim to provide a great experience and want to make things right. Please share your feedback here, and we’ll make sure it gets to the right team so we can improve your future visits. If you’re still in the store or stop by often, feel free to ask for a manager- they’ll be happy to help right away.
CAN I RETURN SOMETHING I PURCHASED?
Our stores welcome returned goods in their original condition within 30 days from the date of purchase with a receipt. You can find our full return policy on our website: https://www.chefstore.com/about/policies/
With any questions about whether your purchase will be accepted for return, please reach out to your local store team who will be able to assist you.
MY ACCOUNT
HOW DO I RESET MY CHEFSTORE.COM USERNAME OR PASSWORD?
Click here to get to the reset password process.
PASSWORD RESET DID NOT WORK?
Please contact our support team via our contact form here.
WHAT DOES THE CHEF’STORE CUSTOMER CARD DO?
Aside from being the most fashionable key fob of the season, the CHEF’STORE Customer Card allows foodservice operators the ability to apply resale tax exemptions at the register.
HOW DO I ADD TAX EXEMPTIONS TO MY ACCOUNT?
To apply tax exemptions to your purchases, please work with your local store team to sign up for a CHEF'STORE Customer Card.
- Visit this site to get started: https://www.chefstore.com/services/cardsignup/
- Download and print the completed application and bring the signed hardcopy to your local CHEF'STORE® along with your resellers permit or tax id number to receive your card.
- Our tax team will review your documentation and approve your tax exemption status with your Customer Card within 10 business days.
- Visit this site to get started: https://www.chefstore.com/services/cardsignup/
- Download and print the completed application and bring the signed hardcopy to your local CHEF'STORE® along with your resellers permit or tax id number to receive your card.
- Our tax team will review your documentation and approve your tax exemption status with your Customer Card within 10 business days.
HOW DO I GET REMOVED FROM THE MAILING LIST?
If you would like to be removed from the mailing list, please fill out our Contact Form and you will be removed. Processing can take up to two ad cycles.
HOW DO I MANAGE MY PERSONAL PRIVACY?
We understand the need for personal space. Manage your information here.
HOW DO I SIGN UP FOR YOUR MAILING LIST?
You can sign up for our emails by signing up for a free CHEF’STORE account. Visit: CHEF'STORE® | Wholesale Foods | Kitchen Supply Store to sign up.
DONATIONS/ COMMUNITY INVOLVEMENT
I’M A NON-PROFIT ORGANIZATION AND WOULD LIKE TO REQUEST A DONATION. WHO DO I TALK TO?
Your local CHEF’STORE facilitates all donation requests. Call or stop in and ask for the manager.
WILL YOU DONATE TO THIS COMMUNITY CAUSE?
Please reach out to your local store, you can locate your store and their contact information here.
TAX QUESTIONS
WHERE CAN I DOWNLOAD AN UPDATED W9 TAX FORM?
You can download a W9 Tax Form directly from our website.
WHO DO I CONTACT REGARDING TAX QUESTIONS?
You can email salestaxquestions@usfood.com to have your tax questions answered.
HOW DO I ADD TAX EXEMPTIONS TO MY ACCOUNT?
To apply tax exemptions to your purchases, please work with your local store team to sign up for a CHEF'STORE Customer Card.
US FOODS BRODLINE ACCOUNTS
CAN I USE MY US FOODS® BILLING TERMS AT A US FOODS® CHEF'STORE®?
The Charge-to-Account service is now available at CHEF’STORE locations allowing established US Foods Broadline accounts to charge CHEF’STORE purchases to their account. Present your CHEF’STORE Customer Card or the QR code from your MOXe app at the time of your purchase.
CAN I RECEIVE CHEF'STORE® PRICING THROUGH MY DELIVERED ORDERS?
CHEF'STORE® pricing is only valid on in-store purchases, or with services such as CLICK&CARRY. Please contact your US Foods® representative for your specific delivery costs.
WILL MY CHEF'STORE® INVOICES SHOW UP IN MY BILLING FROM US FOODS®?
We are excited to have enabled our Charge-to-Account service across all CHEF’STORE locations nationwide. Available to US Foods Broadline accounts with established terms and in good standings. All delivery and in-store purchases will be available online through your US Foods account.
WHERE CAN I FIND MY MISPLACED CHEF’STORE® RECEIPTS?
We know that sometimes you lose a receipt and that's OK. We would be happy to help you find any lost or damaged receipts. Go to our Receipt Manager page to request past receipts.
CAN I RETURN PRODUCTS PURCHASED THROUGH US FOODS® TO A CHEF'STORE® OR VICE VERSA?
Unfortunately, we cannot accept returns across channels at this time. Products purchased at a CHEF'STORE® or through delivery still need to be returned to the original place of purchase.
CAN I SPECIAL ORDER US FOODS® DELIVERED ITEMS TO MY LOCAL CHEF'STORE®?
Some US Foods® Exclusive Brand items are already available at CHEF'STORE®. You will need to work with your local store manager, as not all US Foods® Exclusive Brand items will be available at CHEF'STORE® locations.
We now also offer Uber Eats https://www.ubereats.com/brand/chefstore
And Door Dash https://www.doordash.com/business/13051015